1. Cancel/Modify Order

We understand that plans change, and you may need to modify or cancel your order. At Hiddencharm, we offer the following conditions for order modification or cancellation:

  • Customers can modify or cancel their orders within 12 hours of successfully placing the order.
  • After 12 hours, cancellation or modification requests cannot be accepted as the order will already be in processing or shipped.

2. How to Modify/Cancel an Order?

Follow these simple steps:

1️⃣ Gather your order details, including your order email, order number (provided in the confirmation email), and the specific changes or cancellation request.
2️⃣ Send an email to help@hiddencharm.shop with the subject line [Modify/Cancel Order + Order Number].

3. Refunds for Cancelled or Modified Orders

  • Once we receive your request, we will review it and respond within 1 business day with approval or denial.
  • If approved, the refund will be processed within 3 days, reflecting either the full cancellation value or the adjusted amount for modifications.

At Hiddencharm, we value our customers and strive to provide a smooth shopping experience. If you need to modify or cancel your order, simply follow the steps above, and we will do our best to assist you!.

Contact Us

Address: 340 West Dow Street, Sheridan, WY 82801-3831

Email Us: help@hiddencharm.shop

Call Us: +1 8622145108

Working Time: 8:00 am – 5:00 pm, Mon-Fri (EST)